If your documents are printed, the big cloud APIs (Azure, AWS Textract, Google) are accurate and cost about $1.50 per 1,000 pages. Nothing on this page beats them on price for typed text, and you do not need a specialist.
If your documents are handwritten, those same APIs land at 8% to 23% Word Error Rate, and a purpose-built engine like Handwriting OCR brings that under 1%. On handwriting the accuracy gap is the whole story, and it pays for itself on the first page you would otherwise retype.
For a quick one-off on your phone, the free tools are fine on tidy writing. For cursive, historical hands, or any real volume, they are not.